Frequently Asked Questions

No app needed. Every experience opens directly from any phone camera — iPhone or Android. Your customers just scan the QR code and it works instantly.

Most orders are delivered within 7 days. 3D Menus with several dishes can take up to 2 weeks. The timer starts once we have everything we need from you (content, confirmation, access).

We deliver everything by email — your QR code(s) and all associated files are sent directly to the address you used at checkout.

Yes, you can cancel anytime. Upon cancellation, your QR code experience will be deactivated. For questions about billing, contact us at contact@dubavision.com.

Your customers scan a QR code at the table and the dish appears in real-scale 3D, right in front of them on their table. No app, no account. Just point the camera and scan.

After your purchase, you'll receive a private upload link by email with simple filming guidelines. You can film the dishes yourself with your phone — or we can come to your restaurant to capture them professionally.

Yes. Each additional QR code is +$4/month on top of your base plan. You can select the quantity you need directly at checkout, or contact us to add more later.

Almost anything — furniture, shoes, jewelry, bags, decor, packaging. If you can film it, we can build it in 3D. Items with highly reflective surfaces (glass, mirrors) may have limitations.

After purchasing, you receive an email with a private upload link. Head to that page, enter the email you used at checkout, and upload your video directly. We handle everything after that and deliver your 3D QR code within 7 days.

Place your product on a flat surface with a clean background and good natural lighting. Walk around it slowly for at least 2 minutes, covering every angle — top, sides, bottom. Your iPhone works perfectly. Avoid glass, mirrors, dark rooms, and fast movement.

It's a QR code your customers scan to watch an immersive video experience that plays instantly in their browser — no app, no download. You provide the video, we host it and deliver the QR code.

MP4 (H.264) works best for cross-device compatibility. MOV files from iPhone are also accepted. Max file size is 100 MB per video. If you're unsure, just upload what you have and we'll let you know.

A full interactive online menu where customers can browse your dishes in 3D — touching, rotating, and zooming on each one. They can also tap any dish to see it appear in AR on their actual table. Starts at 5 dishes (+$6 per extra dish up to 20).

Yes. To replace or update an existing dish, contact us and we'll handle it. To add new dishes beyond your current plan, you'll need to purchase an additional code for each new item.

All prices are in Canadian dollars (CA$).

No hidden fees. The price you see at checkout is what you pay. Hosting for your QR code experience is included in your subscription.

We process all payments securely through Stripe. You can pay by credit or debit card.